Refund policy
Returns & Exchanges Policy
You can return your products within 14 days, provided they are new, unused, and in their original packaging.
Exchanges are simple — just place a new order after completing the return process.
Returns are free with our return label, and your purchase amount will be refunded within 7 days via the original payment method.
Please send your returns to:
mercibeaucoupp.eu
Thijs Wöltgensstraat 31
6462 TC Kerkrade
KVK: 87191377
VAT No.: NL004371430B15
Click here to submit a return request.
Please use the same email address you used to place your order to log in.
Return Conditions
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Returns are accepted within 14 days of receiving your order.
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Products must be new, unused, and in their original packaging.
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Returns can only be sent by post.
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You will receive a free return label, which you can download and print.
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No additional fees or restocking charges apply.
Exchanges
Would you like to exchange an item? Of course — that’s possible!
Follow the same steps as for a return, and then place a new order for your desired item.
Refunds
Your return will be processed within 7 days after the item has been received and inspected.
Refunds are made using the original payment method.
Need Help?
If you have any questions or need assistance with your return, please contact us at info@mercibeaucoupp.eu
Include your order number and the reason for return, and our team will be happy to assist you.