Frequently Asked Questions (FAQ)

1. Where and how do you deliver?

We ship to the Netherlands and Belgium via PostNL, DPD, DHL and other reliable carriers.

2. What are the delivery times?

Standard: 2–5 business days
Certain products: Next business day (for orders placed before 4pm, if stated on product page)
No deliveries on Sundays.

3. What are the shipping costs?

€5.95 for shipments within the Netherlands and Belgium. Calculation at checkout.

4. When will my order be processed?

Orders placed before 4pm will be processed and shipped the same business day.

5. Will I get a track & trace?

Yes, you will receive an email with a tracking number once your order has shipped.

6. What if my package is lost or damaged?

Email us directly at info@mercibeaucoupp.eu . We'll find a suitable solution.

7. What payment methods do you accept?

8. Can I return items?

Yes, within 14 days .