Shipping policy

SHIPPING POLICY

ORDER PROCESSING

mercibeaucoupp.eu uses multiple shipping methods, depending on the product you order.

Standard:

Orders placed before 11:00 PM (CET) will be processed and shipped the following day.
Orders are processed on business days (Monday to Friday), excluding weekends and public holidays.

You will receive:

An order confirmation by email after placing your order.
A shipping confirmation by email once your order has been shipped.

SHIPPING COSTS

We offer transparent shipping rates:

Standard shipping: €6.95 for orders under €75
Free shipping: on orders of €75 or more

Any exceptions will be clearly stated on the product page or during checkout.

DELIVERY TIMES

The Netherlands, Belgium and Germany: 1 to 5 business days
Spain: 2 to 3 business days

Delivery times are estimates and may vary due to:

High volumes at shipping carriers
Weather conditions
Public holidays

SHIPPING METHODS & CARRIERS

Depending on the destination and warehouse, orders are shipped using one of the following carriers:

DPD, DHL, USPS, FedEx, UPS, Omniva, PostNord, Posti or PostNL.

The carrier is selected automatically and cannot be changed manually.

SHIPPING DESTINATIONS

We currently ship to:

The Netherlands
Belgium
Germany
Spain

TRACK & TRACE

Once your order has been shipped, you will receive an email containing a Track & Trace code.

You can use this code to track your package from shipment through to delivery.

If you have not received tracking information within 4 business days, please contact us.

DELIVERY DELAYS OR PROBLEMS

mercibeaucoupp.eu is not responsible for delays caused by:

Shipping carriers
Weather conditions or natural disasters
Incorrect or incomplete delivery addresses

In the event of a delay, loss or damage, please contact us as soon as possible so that we can investigate the situation and help find an appropriate solution.

TRACKING SHOWS “DELIVERED”, BUT NOTHING HAS BEEN RECEIVED

Please first check:

With neighbours or other members of your household
Around your home or mailbox
With the local collection point or shipping carrier

If you are unable to locate your package, please notify us within 5 days so that we can start an investigation.

INCORRECT OR CHANGED ADDRESS

Customers are responsible for entering their delivery address correctly.
Address changes must be communicated to us immediately after placing the order.
Once an order has been shipped, the delivery address can no longer be changed.
Orders shipped to an incorrect address are non-refundable, unless the package is returned to us.