At mercibeaucoupp.eu, we believe it is important that you are satisfied with our products and services. However, it can sometimes happen that things do not go exactly as planned. Do you have a complaint? Please let us know, so that we can work together to find a suitable solution.

Submit a complaint

Do you have a complaint about a product, order, or our service? Please contact us via:

Email: info@mercibeaucoupp.eu
Address: Thijs Woltgensstraat 31, 6462 TC Kerkrade, The Netherlands

When submitting your complaint, please include the following if possible:

• your name and email address;
• your order number, if applicable;
• a clear description of your complaint;
• any photos or other information that may help us assess your complaint.

Handling your complaint

Upon receipt, we will process your complaint as soon as possible.

We will provide a substantive response to your complaint within 14 days of receipt. If more time is needed to process it, you will receive an acknowledgment of receipt within this period, along with an indication of when you can expect a substantive response.

We always strive to reach a suitable solution with you first.

Not satisfied with the solution?

It can always happen that things do not go exactly as planned. We recommend that you first make your complaints known to us by emailing info@mercibeaucoupp.eu.

If this does not lead to a solution, it is possible to register your dispute for mediation via WebwinkelKeur: https://www.webwinkelkeur.nl/kennisbank/consumenten/geschil.

Contact details

mercibeaucoupp.eu
Thijs Woltgensstraat 31
6462 TC Kerkrade
The Netherlands
Email: info@mercibeaucoupp.eu